1. Responsible for day-to-day business generation at the store.
2. Handle walk-in customers, manage their bookings, and address client queries.
3. Sell products and services to walk-in customers based on their requirements.
4. Manage upselling and cross-selling of products, including value-added services.
5. Follow daily basic activities at the store, such as tele-calling for lead generation, inquiry monitoring, follow-up, lead closure, and referencing activities.
6. Promote products and services in-store, along with seasonal schemes.
7. Manage data collection for promotions.
8. Execute promotional activities successfully and gather relevant data.
9. Handle shipment inspection, booking, AWB generation, cash collection, and other back-end activities for smooth processing of shipments.
10. Address customer queries and provide solutions through regular communication with CS, OPS, supervisor, CMR, etc.
11. Generate new business by following up with old customers from the database.
12. Achieve monthly targets set for the store, ensuring expected growth in all parameters.
13. Handle other daily activities at the store, such as preparing daily reports.
14. Oversee the packing activity for shipments.
Additional Information:
1. Location: Chennai.
2. Job Type: Full-time.
3. Pay: 15,000.00 - 18,000.00 per month (take away).
4. Working hours: Two shifts, 9:00 am to 5:00 pm & 01:00 pm to 09:00 pm.
5. Working days Monday to Saturday.
6. The benefits include health insurance, leave encashment, life insurance, provident fund, supplemental pay, overtime pay, performance bonus, and a yearly bonus.
7. Career path: If performing candidates can go up the ladder within the organization. Many such examples exist where candidates have joined from retail store roles, now working on bigger roles in DHL.
DHL Express is a global leader in logistics, providing international shipping, courier services, and supply chain management solutions. With a presence in over 220 countries and territories, we connect people and businesses worldwide. In India, DHL Express serves a wide range of industries and provides premium services for domestic and international shipments. Our mission is to deliver excellence in every aspect of logistics, and we are known for our strong values, innovation, and sustainability efforts.
At DHL Express, we believe in fostering a diverse, inclusive, and innovative work environment. We focus on teamwork, respect for individuals, and delivering customer satisfaction. Our employees are driven by the goal of making a positive impact in the communities they serve. We prioritize sustainability, integrity, and quality in every aspect of our operations. Working with us means being part of a global network that strives for excellence, innovation, and positive change.
