The telesales & service associate of Bharat Matrimony sells paid memberships over the phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over the phone, explain to them the product & features, and deliver value to the customers.
Key responsibilities:
1. Work on making outbound calls and regular follow-up on leads assigned
2. Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the customers
3. Work on selling membership over the phone and achieving the targeted sales numbers & value, set quality parameters
4. Explain the product features in detail and how to use the packages
5. Work on understanding the customer requirements, encourage them to upgrade/renew the matrimony packages
6. Address all the issues/grievances of customers and provide the right customer experience
7. Capture the insights from customer interactions and share it with the internal team
8. Strictly adhere to the process requirements
Requirements:
1. Business knowledge process knowledge
2. Product knowledge
3. Customer orientation
4. Language skills English/regional language
5. Telemarketing/Selling skills
6. Basic computer skills MS Excel, Word
7. Integrity/honesty/respect
8. Communication oral & written skills/listening
9. Executive presence
10. Business/telephone etiquette
11. Influencing skills and empathy
12. Ability to manage stress and willingness to learn
Education and experience:
1. Graduate in any stream
2. Awaiting final year result
3. Graduates with arrears can also apply a minimum of 6 Months 4 years of experience in telesales/tele-calling/telemarketing/collections/retention/domestic BPO/direct sales/telecom/insurance/customer engagement process or domain
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
Matrimony is the largest and the most trusted matrimony brand with an employee strength of around 4500+ associates. We are the pioneer and leader in the online match-making business with over 4 million active members availing of our services. The service offering of the brand is in matchmaking and marriage services through websites, mobile sites, and mobile apps. The matchmaking business vertical has a network of 15 regional portals. Community Matrimony is an exclusive matrimony portal consisting of over 300 websites catering to the special matrimonial needs of various communities of Indian origin. The marriage services vertical comprises Matrimony Bazaar and Mandaps.
Matrimony has a Pan India presence with 7 regional offices and 140 company-owned retail outlets. Matrimony has recently been awarded the super-brand award for gender sensitivity for the find your equal campaign.
