Support Engineer - Product Support Fresher Job

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Support Engineer - Product Support


Start date
Starts Immediately
₹ 2,50,000 - 3,50,000 ₹ 2,50,000 - 3,50,000 /year
0-1 years
0-1 years experience
Apply By
5 May' 24
Posted 3 weeks ago
Fresher Job

About the job

You will work as a member of the support team, who will be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.

Key responsibilities:

1. Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions
2. Provide timely and clear communication to customers
3. Confirm and report defects to the development team once the applicable analysis has been completed with the customer
4. Develop and write technical documentation for product solutions knowledge base
5. Support all components and processes of product software
6. Support new and existing client software installations over the phone/Skype as well as via web-conferencing (desktop sharing) within established SLAs and SLOs
7. Be responsible for addressing customer issues and seeking a resolution and overall customer satisfaction
8. Collaborate OS, DB, hardware and product updates to customers in collaboration with the installation team

Skill(s) required

Effective Communication Product Management
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Vadodara

Other requirements

Any IT degree or electronics and communication


Annual CTC: ₹ 2,50,000 - 3,50,000 /year


5 days a week

Number of openings


About Hex Wireless Private Limited

As a provider of technology solutions, we work to ensure the complete satisfaction of our clients in terms of transforming their vision into software solutions that are scalable and flexible. The key to all that we do, from full-scale software implementation to product development, is to put our client's interests front and center!
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Hiring since May 2016
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