You will work as a member of the support team, who will be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.
Key responsibilities:
1. Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions
2. Provide timely and clear communication to customers
3. Confirm and report defects to the development team once the applicable analysis has been completed with the customer
4. Develop and write technical documentation for product solutions knowledge base
5. Support all components and processes of product software
6. Support new and existing client software installations over the phone/Skype as well as via web-conferencing (desktop sharing) within established SLAs and SLOs
7. Be responsible for addressing customer issues and seeking a resolution and overall customer satisfaction
8. Collaborate OS, DB, hardware and product updates to customers in collaboration with the installation team
1. Those who are from or open to relocate to Vadodara
Any IT degree or electronics and communication
Annual CTC: ₹ 2,50,000 - 3,50,000 /year
As a provider of technology solutions, we work to ensure the complete satisfaction of our clients in terms of transforming their vision into software solutions that are scalable and flexible. Key to all that we do, from full-scale software implementation to product development, is to put our client's interest front and center!
