1. Provide timely and effective technical support to DIYguru's EV learners and clients via email, phone, and other communication channels
2. Troubleshoot and resolve technical issues related to EV components, systems, and software
3. Guide learners through hands-on projects and assist them in understanding EV concepts and principles
4. Collaborate with the content development team to create technical support documentation, tutorials, and FAQs
5. Stay updated with the latest developments in the EV industry and incorporate relevant information into technical support materials
6. Escalate complex technical issues to higher-level support or engineering teams as necessary
7. Communicate effectively with learners and clients to ensure a positive experience and satisfaction with DIYguru's technical support services
We are India's first DIY learning platform, working to promote maker's culture in India. We provide DIY project-based courses and practical skill learning material in the field of energy, automobile, aerospace, robotics, drones, and 3D printing on our website by emphasizing learning-by-doing (active learning). We are here to create informal, networked, peer-led and shared learning motivated by fun and self-fulfillment.
We have maker's spaces, where students and working professionals can come and innovate, create and learn by doing experiments and playing with machines. We are here to create a shift from a traditional theoretical learning approach to a practical learning approach.
