1. Making outbound calls: Initiating calls to potential or existing customers based on provided contact lists or databases.
2. Handling inbound calls: Answering incoming calls from customers, addressing inquiries, and providing information or assistance.
3. Customer service: Resolving customer complaints, issues, or queries professionally and courteously.
4. Sales and marketing: Promoting products or services during calls, explaining features, and persuading customers to make purchases or appointments.
5. Data entry and maintenance: Updating customer information and call records accurately in the database or CRM system.
6. Following scripts: Adhering to prepared scripts or guidelines for consistency in communication and compliance with company policies.
7. Achieving targets: Meeting call volume quotas, sales targets, and performance metrics set by the company.
Overall, telecallers play a crucial role in customer communication and sales efforts, requiring strong communication skills, patience, and the ability to handle potentially challenging interactions professionally.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Sales pitch
APCA is an esteemed group of professional culinary & pastry schools with a PAN-Asia presence in Malaysia, Philippines, Indonesia, Singapore, Delhi NCR, Mumbai, and Bangalore. Our journey started in 2010 with the flagship school in Malaysia and now, the company is growing exponentially with plans to be in Thailand & Dubai soon.
Our infrastructure speaks volumes with a cumulative area of about 80,000 sq ft, consisting of 50 kitchens and other facilities like an amphitheater, cafeteria, etc. With such amenities, it can be safely said that we are the biggest brand in Asia. The academy uses cutting-edge technology, mixed with ingenious techniques, specifically designed to teach the art, science, and techniques of creating good food and methods needed to excel in the food industry.
