Job profile: Customer Success Executive. No. of positions: 7. Location: Behind Nirma University, Ahmedabad. NOTE: This position requires the person to Work from the Office. Freshers (Any graduate/post-graduate with excellent communication skills and tech-savvy) may apply. Timings: Night Shift
How you should be: As a Customer Success Executive responsibilities include resolving client queries, recommending solutions, and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our client's trust.
Key Responsibilities:
1. Responsible for managing Product Client Support
2. Providing training and assistance to existing client
3. Handle queries of clients via live chat & email
4. Working on updating documents, FAQs on - Help Portal
5. Creating Videos for ''How to' & Solutions for client self-learning
What we are looking for?
1. Having good verbal and written communication skills
2. Ready to provide support to international clients in their time zone.
3. Must have the willingness to learn new things.
4. IT/Computer or any relevant field would be an added advantage
1. Those who are from or open to relocate to Ahmedabad
Annual CTC: ₹ 2,16,000 - 3,00,000 /year
Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries.
