1. Develop and maintain a good and sound knowledge of costing and itinerary preparation
2. Expertly handle customer queries online and offline, converting them into repeat customers by providing the best customer experience
3. Demonstrate a strong sense of responsibility, commitment, and dedication
4. Possess good knowledge of destinations and the ability to handle tough situations
5. Coordinate effectively with the operations team
6. Demonstrate proficiency in various areas of travel
7. Handle travel issues, conflicts, and complaints
8. Build and maintain relationships with clients
9. Contribute to agency efforts by accomplishing related tasks as needed
10. Have at least 1-2 years of experience in Domestic and international holiday packages Sales and tour Operations
11. Handle Domestic/International Package reservations and incoming calls/travel queries
12. Handle client interactions through network office and direct client communication, demonstrating top-notch interpersonal skills, including communication, respect, and empathy
