We are seeking a dynamic and customer-focused front office representative to join our team. As a front office representative, you will play a crucial role in providing exceptional guest experiences from check-in to check-out. You will be the first point of contact for guests, ensuring a warm welcome, efficient check-in process, and attentive assistance throughout their stay. If you are passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Key responsibilities:
1. Guest services: Greet and welcome guests upon arrival with a friendly and professional demeanor. Provide information about hotel facilities, services, and local attractions. Ensure a seamless check-in and check-out process, addressing any guest inquiries or concerns promptly
2. Reservation management: Manage reservations, ensuring accurate and up-to-date information. Assist guests with booking, modifying, or canceling reservations as needed. Collaborate with the reservations team to optimize room inventory and occupancy
3. Payment management: Process guest payments accurately, handling cash, credit cards, and other forms of payment. Reconcile daily transactions and ensure the security of cash and financial transactions. Assist with billing and invoicing processes for guests and corporate clients
4. Online payment: Facilitate online payment processes for reservations and services. Ensure secure and efficient processing of online transactions. Troubleshoot and resolve any issues related to online payments
5. Communication: Answer and direct incoming calls to the appropriate department or staff member. Respond to guest emails and inquiries in a timely and courteous manner. Relay messages and information to guests and staff accurately
6. Problem resolution: Handle guest concerns and complaints with empathy and professionalism, seeking resolutions promptly. Collaborate with other departments to address and resolve issues to ensure guest satisfaction
7. Administrative tasks: Maintain and update guest records and information in the hotel management system. Prepare and distribute daily reports and summaries to the management team. Assist with various administrative tasks as needed
1. Candidates with minimum 1 years of experience.
1. Bachelor's degree in Hospitality Management, Business Administration, or a related field
2. Previous experience in the front office or customer service roles, preferably in the hospitality industry
3. Excellent communication and interpersonal skills
4. Proficient in using hotel management software and reservation systems
5. Strong organizational and multitasking abilities
6. Ability to handle challenging situations with composure and professionalism
7. Knowledge of local attractions, restaurants, and services is a plus
8. Flexibility to work varied shifts, including weekends and holiday
9. Education: Bachelor's (Preferred)
10. Total work: 1 year (Required)
11. Ability to Relocate: Goa, Goa; relocate before starting work (Required)
Annual CTC: ₹ 2,60,000 - 3,60,000 /year
RechargeZap is one of India's first mobile operators, an instant pre-paid recharge portal. RechargeZap provides recharge service for all major prepaid mobile service providers in India. We aim to empower our users by providing quick and convenient prepaid mobile recharge as well as DTH recharge. RechargeZap is completely reliable in terms of services and security. We at RechargeZap believe that customer satisfaction should be the primary objective of any successful company.
