Front Office Manager - Tellapur Job

Company Overview
We are a dynamic hospitality company located in Hyderabad, committed to delivering exceptional guest experiences. Our team strives to create a welcoming environment for all our visitors through dedicated service and commitment to excellence.

Job Overview
We are seeking a highly organized and personable Front Office Manager for our location in Tellapur, Hyderabad. This is a full-time junior-level position. The ideal candidate should have a minimum of 1 year to a maximum of 3 years of relevant work experience in the hospitality industry.

Qualifications and Skills
Proven experience as a front office manager or a similar role in the hospitality industry for at least 1 year.
Strong communication and interpersonal skills to effectively interact with guests and staff.
Ability to multitask and prioritize tasks in a fast-paced environment to ensure smooth operations.
Proficiency in Microsoft Office Suite and hotel management software for efficient handling of tasks.
Detail-oriented mindset to ensure precision in front office operations and guest services.
Problem-solving skills to quickly address and resolve guest complaints and issues.
Must have the ability to lead and motivate a team, ensuring high morale and productivity.
Required fluency in English, both written and spoken, to effectively communicate with guests and staff.

Roles and Responsibilities
Manage and supervise front office operations to ensure optimal hotel reputation and guest satisfaction.
Train, schedule, and manage front office staff to deliver top-notch customer service consistently.
Address guest inquiries, requests, and complaints in a timely and efficient manner.
Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for occupancy.
Oversee the reservation system and maintain an accurate record of bookings and accommodations.
Implement and enforce policies and procedures for smooth front office operation.
Maintain an organized and up-to-date record of all front office financial transactions.
Prepare and present regular reports to the senior management regarding front office operations.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.