1. Live session coordination: Coordinate and manage the scheduling, logistics, and technical aspects of live sessions, ensuring they run smoothly and according to the established timetable
2. Customer engagement: Proactively address any concerns or questions they may have, providing timely and accurate responses to ensure a smooth customer experience
3. Query resolution: Respond to customer queries and concerns promptly and efficiently, either via email, chat, or phone. Provide clear and concise explanations or instructions to help customers
4. Operational efficiency: Identify opportunities to streamline and improve operational processes related to live session management and customer support
5. Collaboration and communication: Collaborate closely with cross-functional teams, including moderators, and the technical support team to ensure seamless coordination
6. Maintain effective communication channels to relay customer insights, operational updates, and improvement recommendations
Who is a good fit:
1. Knowledge of spoken and written English
2. Weekend availability
3. Knowledge of basic Excel and Google Sheets
4. Good communication skills
Early Steps Academy, founded by a team from Harvard, MIT, and IIT, is the world's first learning platform focused on strategic thinking and effective multi-party communication in children. Early Steps Academy is bridging the gap between school learning and real-world 21st-century skills by enabling students in classes 4-12 to master the top three skills - structured thinking, real-world problem solving, and most importantly, effective communication.
