Guest Relations Executive Job

Company Overview
Mosaic Hotels (A unit of Shipra Hotels Ltd.) is part of the Shipra Group, a leading real estate development company in India. Established in the late 80's, the Shipra Group has a diverse portfolio that includes Integrated Townships, Malls, Multiplexes, Hotels, and IT/Business parks. With a turnover exceeding US$ 38 Million and net-worth of US$ 73 Million, the group has successfully transferred ownership of over 8,200 residential units. Mosaic Hotels employs 201-500 individuals and belongs to the hospitality industry. More information at http://shipraworld.com/.

Job Overview
We are seeking a Guest Relations Executive for our location in Mussoorie. This is a full-time role ideal for someone with experience in the hospitality industry. The Guest Relations Executive will be responsible for ensuring high-quality customer service and maintaining excellent guest relations.

Qualifications and Skills
Exceptional communication skills (Mandatory skill)
Strong interpersonal skills (Mandatory skill)
In-depth knowledge of the hospitality industry (Mandatory skill)
Proven customer service experience and ability to manage complex guest interactions
Effective problem-solving skills to address any guest issues promptly and effectively
Keen attention to detail ensuring no aspect of guest care is overlooked
Strong time management abilities to prioritize tasks and manage workload efficiently
Conflict resolution skills to handle disputes and ensure customer satisfaction

Roles and Responsibilities
Welcome guests upon arrival and ensure a pleasant check-in process
Maintain up-to-date knowledge of hotel information and local services to provide accurate information to guests
Handle guest complaints and issues with a proactive approach to ensure guest satisfaction
Coordinate with various departments to ensure all guest needs are met promptly
Assist in planning and arranging personalized experiences for guests
Track guest preferences and build positive guest relationships to encourage repeat stays
Monitor guest feedback and suggest improvements to enhance service quality
Oversee daily operations of the guest relations functions and maintain high service standards

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.