Head Of Customer Support Job

Company Overview

AppitSimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for business software and services, while CallHippo provides VoIP services globally, simplifying communication for businesses.

Job Overview

Lead the customer support team at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with 7 to 10 years of senior experience. Salary range: Competitive. Employee count: 51-200.

Qualifications and Skills

Customer Service Management
Team Leadership
Problem Solving
Communication Skills
Conflict Resolution
Strategic Planning
Performance Management
Data Analysis

Roles and Responsibilities

Manage and oversee the customer support team to ensure excellent service delivery
Develop and implement customer support strategies to enhance customer satisfaction and retention
Lead initiatives to improve customer support processes and efficiency
Handle escalated customer issues and provide resolutions in a timely manner
Collaborate with other departments to drive cross-functional support initiatives

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.