International Customer Care Executive Job

INTERNATIONAL CUSTOMER CARE EXECUTIVE
SALARY - 20K - 40K + INCENTIVES
FRESHERS & EXPERIENCED
EXCELLENT COMMUNICATION SKILLS
READY TO WORK IN US SHIFTS
PEOPLE FROM MUMBAI ONLY PREFFERED

Job Overview
We are seeking a full-time International Customer Care Executive to join our team in Mumbai, Mumbai Suburban. As an International Customer Care Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction on a global scale. You will handle customer queries, provide solutions, and work towards resolving conflicts to maintain our reputation for unparalleled customer support.

Qualifications and Skills
Excellent communication skills (Mandatory skill)
Problem-solving skills (Mandatory skill)
Conflict resolution skills (Mandatory skill)
Empathy to understand and relate to customer needs and concerns
Patience to handle a range of customer personalities and issues efficiently
Active listening to comprehend and address customer issues accurately
Time management to handle multiple customer interactions effectively
Adaptability to adjust approach based on individual customer needs and evolving situations

Roles and Responsibilities
Handle international customer queries and provide timely, appropriate solutions.
Maintain a high level of customer satisfaction by resolving customer complaints effectively.
Assist customers with their inquiries and offer appropriate solutions.
Escalate complex issues to higher management when necessary.
Maintain accurate records of customer interactions and feedback.
Collaborate with other departments to ensure smooth resolution of customer issues.
Provide input for improving customer care processes and services.
Stay updated with product knowledge and company policies to effectively assist customers.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.