1. Provide frontline technical support to users via phone, email, and in-person, addressing hardware, software, and connectivity issues.
2. Provided end-user support for hardware, software, and networking issues, resolving tickets
3. Installed, configured, and maintained desktops, laptops, printers, and other peripherals
4. Deployed operating systems, software packages, and security
5. Conducted regular system updates, patches, and upgrades to ensure optimal performance and security.
6. Collaborated with cross-functional teams to troubleshoot complex technical issues.
7. Documented procedures, configurations, and troubleshooting steps to create the knowledge base
8. Assisted in the planning and execution of IT projects, including office relocations, hardware refreshes, and software migrations.
9. Diagnosed and resolved technical problems related to operating systems, applications, and network infrastructure.
10. Assisted in the setup and maintenance of conference room equipment, including projectors, audio systems, and video conferencing tools.
11. Escalated complex issues to senior team member or third-party vendors as needed, ensuring timely resolution and minimal downtime.
12. Maintained accurate inventory records of hardware and software assets, tracking
13. Implemented and managed active directory user and group policies, ensuring proper access controls and permissions.
Key Highlights:
1. Responsible for end-user support
2. All types of it related hardware & software installation & configuration
3. Basic knowledge of server & network, wi-fi
4. Basic knowledge of server backup & firewall
5. Basic knowledge of active directory
Established in 2007, Educate Girls (a project to educate girls globally) focuses on mobilizing communities for girls' education. Educate Girls is strongly committed to the government's vision to improve access to primary education for children, especially young girls, by involving the local government and communities.
We believe that if girls are educated, they will have the potential to enter the formal economy, gain employment, and lift their families out of poverty. Because of the sustainability and scalability of the model, Educate Girls has grown from a 500-school pilot project in the Pali district of Rajasthan to now serving thousands of schools, reaching millions of children in some of India's most remote areas. The non-governmental organization has an outreach office in Mumbai, Maharashtra, and operations in Rajasthan and Madhya Pradesh and is committed to reaching more children across multiple new geographies in India in the coming years.
