IT Support Engineer - L1 Job

Job description
Responsibilities:
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software, hardware, and networking issues.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Document all support interactions and maintain accurate records in the ticketing system.
Develop and maintain technical documentation, FAQs, and troubleshooting guides.
Monitor system performance and ensure timely resolution of incidents and requests.
Assist with the onboarding and training of new customers and team members.
Requirements:
Minimum 1+ years of experience in a technical support or related role.
Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts.
Proficiency in troubleshooting hardware and software issues.
Experience with ticketing systems and customer relationship management (CRM) tools.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong analytical and problem-solving abilities.

Shift - Rotational Shift
Direct Walk - In:-
Monday to Saturday
Timing - 9 am - 3 pm

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.