Junior Operations Executive Job

Key responsibilities:

1. Getting on calls with our customers and aligning their counseling sessions with the relevant counselors
2. Enabling all our counselors to get sessions, managing their schedules, and connecting them with the customer's requirements
3. Resolving any challenges that come up before, during, and after the counseling session for the counselor and the customer
4. Grievance handling, complaint management, dealing with unhappy customers, and ensuring their experience is corrected with the right service
5. Taking feedback from customers - through calls and videos
6. Creating dashboards and reports for our corporate partners
7. Doing briefing calls with new customers to enable them to understand TMS
8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers
9. Reaching out to past customers to understand their additional challenges, mapping their career journey, and supporting them with the right research/information through our content team

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