1. Handle customer's inbound and outbound calls
2. Solve queries and tell them about our university and what courses we have
3. Follow communication scripts when handling different topics
4. Identify student's needs, clarify information, research every issue, and provide solutions and/or alternatives
5. Seize opportunities to convert a lead
6. Build sustainable relationships and engage customers by going the extra mile
7. Keep records of all conversations in our database in a comprehensible way
8. Attend educational seminars frequently to improve knowledge and performance level
9. Meet personal/team qualitative and quantitative targets
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Apeejay Stya Group, founded in 1942, is a leading Indian industrial & investment house with interests in pharmaceuticals & life sciences, real estate & development, chemicals & plastics, distribution, logistics & retail, international trading, strategic & financial investment, and has a nascent presence in information technology, merchant banking & financial services and publishing. It is one of the major corporate houses in India and has several alliances and foreign collaborations with a significant presence in Europe, the Middle East, and East Asia. The group has a highly entrepreneurial and innovative culture that prides itself on its execution abilities, global perspective, the cultivation of intellectual assets (including human resources and brands), long-term relationships, and the ability to work aggressively in cross-border activities. The group also has a large social commitment under the aegis of the Apeejay Education Society and the Apeejay Stya University.
