Junior Travel & Tourism Associate Fresher Job

Key Responsibilities:

1. Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
2. Issue Resolution: Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary.
3. Booking Management: Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly.
4. Product Knowledge: Maintain a thorough understanding of Bluestone Travels's offerings and services to provide accurate information and recommendations to customers.
5. Feedback and Improvement: Gather customer feedback and provide insights for improving our services and customer experience.
6. Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.
8. Customer Satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.

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