As a Level One Support (L1) representative at Turito, you will play a pivotal role in ensuring a seamless and enriching experience for both parents and teachers on our online education platform. Your primary responsibility will be to address queries, concerns, and provide assistance to parents and teachers, thereby contributing to the growth of positive relationships with our valued customers.
Key Responsibilities:
1. Foster strong relationships with parents and teachers to enhance the overall value of their engagement with Turito.
2. Serve as a knowledgeable point of contact, adept at resolving queries and concerns related to the online platform.
3. Coordinate and execute class modifications, collaborating with the tech team to manage backend adjustments for ongoing classes.
4. Create and maintain daily trackers for student, teacher, and operational teams, while managing the flow of inbound and outbound emails.
5. Engage with parents and teachers via chats, phone and email, offering responsive and effective solutions to their inquiries.
6. Identify and understand challenges faced by parents, students, and counselors, providing insights to enhance our offerings.
7. Maintain a high standard of customer service by promptly addressing queries and ensuring timely resolutions.
8. Actively seek and integrate feedback from parents and teachers to drive improvements in our products and processes.
9. Contribute to exceptional program delivery, focusing on customer retention and reducing churn rates.
10. Regularly update and manage daily tasks in alignment with evolving operational needs and priorities.
Requirements:
Excellent communication skills, both written and verbal.
Strong interpersonal skills and a natural inclination for building relationships.
Problem-solving abilities to address customer concerns effectively.
Ability to multitask and manage daily operational responsibilities.
Proficiency in using relevant software and tools.
Prior customer support experience is a plus.
Turito is a revolutionary e-learning platform launched to make quality online education easily available to every student. Turito offers online coaching for all kinds of competitive exams, such as SAT, ACT, PSAT, subjective SAT & APs for 5th to 12th-grade students along with complete guidance in the college application process for admissions into top ivy league colleges. Bearing a highly experienced faculty (between 10-25 years) with a proven track record in teaching English, mathematics, reading comprehension, and writing skills, Turito is driven to provide the best of online education to students across the globe. We also offer online coaching for engineering and medical entrance exams like IIT JEE, NEET, and foundation courses for 4th to 12th students (CBSE, ICSE & state syllabus).
