As a Level One Support (L1) representative at Turito, you will play a pivotal role in ensuring a seamless and enriching experience for both parents and teachers on our online education platform. Your primary responsibility will be to address queries, concerns, and provide assistance to parents and teachers, thereby contributing to the growth of positive relationships with our valued customers.
Key Responsibilities:
1. Foster strong relationships with parents and teachers to enhance the overall value of their engagement with Turito.
2. Serve as a knowledgeable point of contact, adept at resolving queries and concerns related to the online platform.
3. Coordinate and execute class modifications, collaborating with the tech team to manage backend adjustments for ongoing classes.
4. Create and maintain daily trackers for student, teacher, and operational teams, while managing the flow of inbound and outbound emails.
5. Engage with parents and teachers via chats, phone and email, offering responsive and effective solutions to their inquiries.
6. Identify and understand challenges faced by parents, students, and counselors, providing insights to enhance our offerings.
7. Maintain a high standard of customer service by promptly addressing queries and ensuring timely resolutions.
8. Actively seek and integrate feedback from parents and teachers to drive improvements in our products and processes.
9. Contribute to exceptional program delivery, focusing on customer retention and reducing churn rates.
10. Regularly update and manage daily tasks in alignment with evolving operational needs and priorities.
Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong interpersonal skills and a natural inclination for building relationships.
3. Problem-solving abilities to address customer concerns effectively.
4. Ability to multitask and manage daily operational responsibilities.
5. Proficiency in using relevant software and tools.
6. Prior customer support experience is a plus.
Turito is a revolutionary e-learning platform designed to provide quality education both online and on-campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabus).
Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.
