L2 - Operations Job

JOB DESCRIPTION

Job title: L2 - Operations
Location: RCP, Navi Mumbai
Know-how required (Education, experience, specific knowledge)
4-8 years of experience in operations or deployment in telecom/IT industry. Experience in GIS or location-based services in the capacity of operations, support or deployment is desirable but not mandatory.
Must:
Working knowledge of Linux and Windows
Experience in operations, deployment, or UAT/validation test of telecom/IT products
Working knowledge of SQL and Oracle/Postgres
Well versed with Linux basics and file operation commands
Knowledge of Apache/tomcat and http
Very good verbal and communication skills in English
Willing to work in shifts (day and night)
Desirable:
Knowledge of ELK (elasticsearch)
Knowledge of IIS, Queue Managers
ITIL certification is an added advantage
Education:
B.E or B.Tech degree in Electronic & Telecomm or Comp. Sc from a recognized university or MCA and BCA

Responsibilities:
Monitoring of the applications under the responsibility of the team
Performing L2 level tasks and actions based on the requirements
Preparation of KPIs and reports
Work on open tickets and to close the same within SLA and if required, to escalate with first level of analysis
Coordination with other teams for any requirements or actions
Escalation of any issues internally and to external teams, as required
Proactive actions based on the monitoring and alarms data to prevent any predictable problems in the applications
Suggestion & implementation of automation of regular manual tasks

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.