ORM Manager Job

Key responsibilities:

1. Identify and secure listings on key industry directories, review sites, and social media platforms
2. Develop and maintain relationships with platform representatives to enhance brand visibility
3. Monitor and update brand information across all platforms regularly
4. Utilize sentiment analysis tools to track brand mentions and customer feedback
5. Respond to customer queries, reviews, and comments in a timely and professional manner
6. Collaborate with the marketing team to address negative feedback and amplify positive experiences
7. Implement strategies to improve overall brand perception and customer satisfaction
8. Collect and analyze data from various sources, including social media, review sites, and customer feedback platforms
9. Generate regular reports on brand performance, sentiment trends, and areas for improvement
10. Present insights and recommendations to senior management for strategic decision-making
11. Use data to drive continuous improvement in ORM strategies and practices
12. Stay updated with the latest ORM tools, trends, and best practices
13. Train and mentor junior team members on ORM techniques and processes
14. Collaborate with other departments (e.g., marketing, customer service) to ensure a cohesive brand strategy
15. Increase the number of platforms where the brand is listed
16. Improve overall brand sentiment score
17. Ensure timeliness and effectiveness of responses to customer feedback
18. Maintain high quality and accuracy of data reports and insights provided

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