IT Support Officer Job (Part time)

Company Overview
Raf Health Care is a division of Raf Health, specializing in pharmaceuticals, nutrition and vitamins, home healthcare and personal products, OTC, first aid, and rehabilitation and disposables of higher standards. We offer a diverse product portfolio and are connected with a wide network of manufacturers worldwide. Our headquarters is located in Doha, Qatar, and we belong to the Health, Wellness & Fitness industry. Visit our website at rafhealthcare.com.

Job Overview
We are seeking a mid-level IT Support professional to join our team in Doha on a part-time basis. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems. The ideal candidate will have 4 to 6 years of relevant work experience.

Qualifications and Skills
Strong troubleshooting skills (Mandatory skill)
Proficiency in software installation (Mandatory skill)
Excellent problem-solving abilities (Mandatory skill)
Ability to deliver exceptional customer service
Experience with hardware maintenance
Knowledge of network configuration
Outstanding communication skills
High attention to detail

Roles and Responsibilities
Provide technical support to staff and clients, resolving IT-related issues efficiently and effectively
Install, configure, and maintain software applications used by the organization
Troubleshoot and resolve hardware and software issues
Assist with network setup and configuration to ensure optimal performance
Maintain detailed records of IT support activities, including issue resolution and system performance
Work closely with other IT team members to develop and implement solutions to recurring problems
Ensure compliance with company policies and standards in all IT support activities
Educate employees on best practices for using IT equipment and software

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.