Product Support Engineer Job

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with pre-sales, customer success, and product teams, product support engineers play a critical role in making customers successful. Valorx product support engineers act as customer-trusted advisors throughout their journey with Valorx.

Key responsibilities:

1. Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx's value and features to potential and existing customers.
2. Support customers on their technical queries.
3. Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
4. Have good documentation skills and contribute to the maintenance of SOPs.
5. Work independently, prioritize & schedule work assignments based on deadlines.

Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.

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