Program Manager Job

Key responsibilities:

1. Oversee the day-to-day operations including managing schedules and ensuring adequate coverage during peak times
2. Monitor team performance metrics and provide regular feedback to team members to drive performance and meet customer satisfaction goals
3. Develop and implement effective training programs to ensure that all team members have the skills and knowledge needed to provide an exceptional learner experience
4. Identify opportunities for process improvements and implement changes to increase efficiency and productivity
5. Manage escalated learner issues and provide timely resolution to ensure learner satisfaction
6. Collaborate with other departments such as sales and marketing to ensure that customer feedback is being used to inform business decisions
7. Recruit, train, and develop operations team members to ensure that we have a high-performing team
8. Maintain accurate records of customer interactions and ensure that all team members are adhering to company policies and procedures
9. Plan and execute live class schedules for learners

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Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.