Browse more jobs

Quality Analyst - International Voice - BPO Job

Actively hiring

Quality Analyst - International Voice - BPO

Hiring Squad

Indore

Start date

Starts Immediately

CTC (ANNUAL)

₹ 6,00,000 - 6,50,000 ₹ 6,00,000 - 6,50,000 /year

Experience

1 year(s)

1 year(s) experience

Apply By

11 Apr' 25

Posted 2 days ago

Job

Be an early applicant

About the job

Key Responsibilities:

1. Sample and evaluate contact transactions
2. Report results of evaluations to Quality/Operations
3. Coach Technical Support Executives on the evaluations done
4. Run analysis on contact evaluations and highlight trends
5. Coach agents based on evaluation trends to improve their technical capabilities
6. Use trends to identify training needs and develop action plans
7. Help the technical support executive to understand the appropriate troubleshooting approach
8. Participate in calibration sessions with Quality/Operations
9. Maintain current understanding of program strategies
10. Support management focus on review of key drivers, metrics and operational processes that drive KPI results
11. Demonstrate commitment to program internal customer satisfaction

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Quality Assurance/Quality Control (QA/QC)

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

Qualification/Eligibility Criteria:

1. 1+ year experience as a quality analyst

2. 1-2 years of experience (preferably in handling BPO business)

3. Excellent command of English (Verbal & Written)

4. Working knowledge of Excel, PowerPoint & Word

5. Understanding of operations reports & MIS

Salary: 6 LPA-6.5 LPA

Salary

Annual CTC: ₹ 6,00,000 - 6,50,000 /year

Number of openings

About Hiring Squad

Hiring Squad is an executive search company headquartered in Mumbai. With national reach, availability & talent, we are an agency offering quality recruitment services & are capable of attracting the best talent for your organization. We have a leadership team with a combined experience of over 30 years in staffing/recruitment, training, HR services, outsourcing, and consulting. Our aim is to achieve customer delight through a combination of process excellence, quality frameworks, and service delivery innovation leading to the delivery of unmatched business value for our clients.

Activity on Internshala

Hiring since October 2021

60 candidates hired