Quality Manager - BPO Job

Company Overview

Hemocean Outsourcing is a staffing and recruiting company based in Jabalpur, Madhya Pradesh. They specialize in providing end-to-end positions and operate year-round to connect graduates with companies.

Job Overview

Mid-Level Quality Manager - BPO position in Chennai with 4 to 6 years of experience at Hemocean Outsourcing, a leading company in training and placement services with 2-10 employees and top-tier packages.

Qualifications and Skills

4-6 years of experience in BPO industry
Strong understanding of quality management principles
Excellent communication and interpersonal skills
Ability to analyze data and drive continuous improvement
Leadership and team management abilities

Roles and Responsibilities

Ensure quality processes and standards are met in BPO operations
Implement quality assurance measures to enhance service delivery
Analyze data and feedback to identify areas for improvement
Train and mentor team members on quality protocols
Collaborate with teams to achieve quality objectives

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.