Receptionist Job

Company Overview
Spandana Hospital is a renowned name in the healthcare sector, dedicated to providing world-class healthcare services at an affordable cost. With our highly qualified team, Spandana Hospital focuses on delivering excellent patient-centered and critical care. Our headquarters are located in Bangalore, and we operate within the Hospital Health Care industry, employing between 201-500 individuals. Visit us at spandanahospital.care for more information.

Job Overview
We are seeking a Junior Receptionist to join our team at Spandana Hospital's Bengaluru location. This is a full-time position requiring 1 to 3 years of experience in a similar role. The successful candidate will be the first point of contact for visitors and patients, contributing to the seamless operation of our front office.

Qualifications and Skills
Proficiency in Microsoft Office Suite to manage documentation and other administrative duties efficiently.
Experience with multiline phone systems to handle and route incoming calls effectively in a professional manner.
Familiarity with CRM Software to assist with managing patient and visitor information accurately and securely.
Effective email management skills to respond to inquiries promptly and professionally.
Document management skills to ensure all paperwork is completed accurately and filed appropriately.
Excellent customer service skills (Mandatory skill) for providing a welcoming atmosphere to all patients and visitors.
Proficiency in appointment scheduling software (Mandatory skill) to manage bookings efficiently and avoid scheduling conflicts.
Strong data entry skills (Mandatory skill) to maintain accurate records of patients and other relevant information.

Roles and Responsibilities
Greet and assist patients and visitors with their inquiries, ensuring a professional and friendly interaction at all times.
Manage the reception area efficiently, ensuring it is kept clean and presentable.
Answer and direct phone calls using a multiline phone system, taking messages when necessary.
Schedule and confirm patient appointments, adjusting schedules as required to accommodate urgent requests.
Provide support in managing emails and correspondence, ensuring timely and appropriate responses.
Assist in maintaining and organizing patient records and files, ensuring confidentiality and accuracy.
Coordinate with medical and administrative staff to facilitate effective communication across departments.
Undertake additional clerical duties as assigned to support day-to-day operations of the hospital.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.