1. Managing the customer base of 300 parents/students.
2. Responding to customer queries promptly and accurately, via phone, email, or chat.
3. Coordinating with subject teachers and students to ensure classes are conducted as scheduled.
4. Coordinating with all stakeholders as and when required for class rescheduling.
5. Gathering feedback from parents, students, and teachers to improve class functioning processes.
6. Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito's products while meeting retention/renewal revenue targets.
7. Responsible for churn control and maintaining a high customer retention percentage.
8. Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels.
9. Adhering strictly to Turito's processes in responding to client issues.
10. Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution.
11. Creating an inspiring team environment with open communication.
12. Setting clear goals, delegating tasks, and setting TAT (Turnaround Time).
13. Monitoring team performance and enabling development opportunities through participation in various initiatives.
14. Preparing development plans for team members and tracking their implementation.
15. Listening to team members' feedback and resolving conflicts, if any.
16. Suggesting and implementing team-building activities.
17. Having a customer-centric approach.
18. Working with the team on resolving customer queries promptly.
19. Conducting quality audits of existing processes and reporting process gaps to immediate managers.
Requirements:
1. Experience as a Relationship Manager in EdTech or a similar role for 3-4 years.
2. Experience using CRM tools will be an added advantage.
3. Excellent communication and problem-solving skills.
4. Multi-tasking abilities.
5. Patience when handling tough cases.
Education Qualification:
1. Graduate in any discipline with good communication and written skills.
Timings: Need to work as per the Morning/Night rotational shift
Turito is a revolutionary e-learning platform designed to provide quality education both online and on-campus, with highly experienced faculty (10-25 years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabus).
Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.
