As an Assistant Client Service Manager, you will be integral to our client services team, ensuring excellent service delivery and maintaining strong relationships with clients and external partners. This role requires a proactive approach to customer inquiries, quality control, and project management, ideally suited for individuals with an engineering background who can leverage their technical skills to enhance service efficiency.
Key responsibilities:
Client Communication:
Respond promptly to customer inquiries via email, chat, and in-person meetings
Review and manage all client communications, inquiries, and orders to ensure high-quality service delivery
Relationship Management:
Maintain and strengthen existing customer relationships to ensure ongoing satisfaction and retention
Liaise effectively with overseas customers to accommodate their requirements and time zones
Project Coordination:
Collaborate with contracted artists and internal teams to ensure projects are completed accurately and on schedule
Assign tasks to client servicing executives and oversee the day-to-day operations of the client services department
Quality Assurance:
Conduct thorough quality control and proofing of all completed projects before submission to clients for approval
Handle escalations and resolve complex issues, ensuring client satisfaction
Team Collaboration:
Work closely with the chat support team and the outbound call team to streamline client interactions and enhance service delivery
Foster a collaborative environment to facilitate seamless communication and efficient workflow within the team
Reporting and Analysis:
Compile and analyze monthly sales reports to track performance and identify improvement opportunities
Provide insights and recommendations to senior management based on report findings
Miscellaneous Tasks:
Take on additional tasks as needed and manage the execution effectively, ensuring all client and company requirements are met
WhataPortrait.com is a unique platform to get handmade artwork from your most memorable pictures. We are a custom artworks company founded by a group of art lovers. We are co-located and work with our network of artists in the United States, India, the Philippines, and China. We pick and choose our artists from all around the globe and hence, we deliver the world's best to you! We specialize in transforming photos into masterpieces. All our works are 100% handmade. We wish to provide high-quality yet affordable traditional custom art to everyone around the globe. All our artists are thoroughly professional and have decades of experience in the art industry. Our mission is to bring art to everyone's life and to keep the tradition of handmade art alive.
