Remote Assistant - Customer Success Manager Job at Mithi Software Technologies Private Limited
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Assistant - Customer Success Manager

Work from home

Start date
Starts Immediately
Apply By
12 Jun' 22
Fresher Job
Fresher Job
About Mithi Software Technologies Private Limited
Mithi distinguishes itself in providing secure and dependable email, collaboration, and archiving solutions, that help substantially lower operational costs & boost productivity. Mithi defines its purpose as one of making technology more useful, reliable, and affordable for our customers.

Mithi's innovative solution-shave has been adopted by organizations of all sizes and spread across many enterprise segments, such as healthcare, financial services, education, government organizations, agro-industries, IT/ITES, retail, and many more.
Activity on Internshala
Hiring since March 2021
29 opportunities posted
8 candidates hired
About the job
Key responsibilities:

1. Co-ordinating with the support team and building a healthy team culture
2. Defining reports and standard operating processes
3. Creating and monitoring the support team's schedule and shifts
4. Analyzing tickets and calls to find our gaps in documentation, communication, and agent training
5. Organizing agent training
6. Updating help articles and tutorial documents
7. Assisting with recruitment process whenever required
Skill(s) required
Client Relationship English Proficiency (Spoken) English Proficiency (Written) MS-Office Report Writing
Learn these skills on Internshala Trainings
Who can apply

1. B.E./B. Tech/BCA/MCA candidates would be preferred

2. Only candidates who have completed their graduation may apply

Duration: 2 months
Salary during probation: 15,000 /month
After probation:

Annual CTC: 3 LPA

Annual CTC breakup:

1. Fixed component: 80%

2. Other incentives: 20%

5 days a week Health Insurance
Number of openings