1. Co-ordinating with the support team and building a healthy team culture
2. Defining reports and standard operating processes
3. Creating and monitoring the support team's schedule and shifts
4. Analyzing tickets and calls to find our gaps in documentation, communication, and agent training
5. Organizing agent training
6. Updating help articles and tutorial documents
7. Assisting with recruitment process whenever required
Mithi distinguishes itself in providing secure and dependable email, collaboration, and archiving solutions, that help substantially lower operational costs & boost productivity. Mithi defines its purpose as one of making technology more useful, reliable, and affordable for our customers.
Mithi's innovative solution-shave has been adopted by organizations of all sizes and spread across many enterprise segments, such as healthcare, financial services, education, government organizations, agro-industries, IT/ITES, retail, and many more.
