We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key responsibilities:
1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication scripts when handling different topics
3. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell products when they arise
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our call center database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level
8. Meet personal/team qualitative and quantitative targets
1. Previous experience in a customer support role
2. Track record of over-achieving quota
3. Strong phone and verbal communication skills along with active listening
4. Familiarity with CRM systems and practices
5. Customer focus and adaptability to different personality types
6. Ability to multi-task, set priorities and manage time effectively
7. Self accountability and self discipline to keep yourself self-motivated in a remote working environment
Annual CTC: ₹ 2,00,000 - 4,00,000 /year
Codematics is a software company specializing in identity resolution, helping businesses identify and target their most valuable customers. Using Codematics technology, businesses can see exactly who is visiting their website and track their behavior to boost conversions and sales.
With over 270 million users tracked daily and 1.9 trillion user behaviors logged every day, Codematics has one of the largest Identity Graph in the world using 13 data licensing partners which allows us to identify up to 70% of your website traffic in the US. We also provide consulting services in AI, machine learning, and data insights space.
