Client Service Executive Fresher Job (Remote)

Key responsibilities:

1. Generate new business (closing the potential clients with meetings and negotiations)
2. Understand the client's requirements and handle the client's queries
3. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
4. Acquire a thorough understanding of key customer needs and requirements
5. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
6. Serve as the link of communication between key customers and internal teams
7. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
8. Review the deliverables promised to the client with the person responsible from the team
9. Perform quality check on the work performed by the team
10. Suggest improvement strategies to the team which should be communicated through mail as well with cc to reporting manager.
11. Resolve any issues and problems faced by customers and deal with complaints to maintain trust
12. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics management strategy and execution to support the growth of the agency, client accounts, and teams
13. Understand and track project scope in order to achieve agency growth
14. Participate in developing systems that allow teams to demonstrate clear and
measurable value to client relationships
15. Interpret and negotiate briefs with team members

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