Client Support Associate Job (Remote)

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Client Support Associate

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 ₹ 2,00,000 /year
Experience
1-2 years
1-2 years experience
Apply By
11 Dec' 24
Posted 3 weeks ago
Job
119 applicants

About the job

Key responsibilities:

1. Deliver outstanding support to customers via email, chat, or other communication channels.
2. Address and resolve customer inquiries and complaints in a timely and professional manner.
3. Monitor and act on customer feedback to enhance service quality.
4. Manage chargeback cases, with the opportunity to earn incentives for successful resolutions.
5. Ensure confidentiality by adhering to digital protection policies and safeguarding sensitive data.
6. Work remotely with a flexible schedule, dedicating 3-4 hours daily to client support tasks.
7. Collaborate with the team to maintain a stress-free and positive work environment.

What we offer:

1. Incentives: Earn rewards for prompt responses, chargeback reversals, and excellent client support.
2. Flexible work schedule: Work remotely from your preferred location with minimal time constraints.
3. Supportive team culture: Join a team that values collaboration, positivity, and employee well-being.
4. Relaxed atmosphere: Enjoy a no-pressure environment that encourages productivity and balance.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Google Workspace MS-Excel Negotiation & Problem-solving
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

Ideal candidate:

1. Excellent communication and problem-solving skills.

2. A customer-focused mindset with the ability to empathize with client concerns.

3. Self-motivated and organized, with the ability to work independently.

4. Comfortable with remote work tools and digital communication platforms.

5. Prior experience in customer service or a related field is a plus, but not mandatory.

Salary

Annual CTC: ₹ 2,00,000 /year

Number of openings

1

About The Gravity LA

Gravity Los Angeles is a fast-growing, customer-focused company dedicated to providing exceptional service experiences.
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Hiring since December 2024
1 opportunity posted
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