Customer Acquisition Executive Job (Remote)

As a 'Customer Support Specialist', you will be responsible for addressing and resolving customer concerns and inquiries that come through our chat panels. You will have up to 22 hours to respond to each customer ticket, ensuring timely and efficient service. Training will be provided to equip you with the necessary skills and knowledge to excel in this role.

Key Responsibilities:

1. Respond to customer inquiries: Handle customer concerns, questions, and issues through chat panels, ensuring each interaction is courteous, professional, and solutions-oriented.
2. Timely resolution: Ensure that all customer tickets are addressed within the 22-hour response window, maintaining a high standard of service.
3. Issue escalation: Identify and escalate complex or unresolved issues to the appropriate team or supervisor when necessary.
4. Knowledge application: Use the provided training and resources to effectively resolve customer concerns, offering accurate information and solutions.
5. Maintain records: Document all customer interactions and resolutions in the system to maintain accurate and up-to-date records.
6. Continuous improvement: Provide feedback on common customer issues and suggest improvements to the support process and training materials.

3