Customer Acquisition Manager Job (Remote)

Key responsibilities:

1. Customer engagement: Conduct outbound and inbound calls to potential and existing customers with the goal of understanding their needs and providing appropriate solutions
2. Communication: Address customer concerns and handle sensitive issues with care and understanding
3. Guidance: Offer well-informed advice, guiding customers towards the best options available, even if it means directing them to alternative providers or solutions
4. Sales and upselling: Identify opportunities for upselling and cross-selling based on customer needs and preferences while maintaining a customer-first approach
5. Collect feedback: Gather customer feedback and insights to help improve our products/services and enhance overall customer satisfaction
6. Record keeping: Accurately document customer interactions and maintain up-to-date records in our CRM system
7. Collaboration: Work closely with the sales and support teams to ensure a seamless customer experience and address any complex issues that may arise

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