Customer Growth Consultant Job (Remote)

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Customer Growth Consultant

Work from home

Start date
Starts Immediately
₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year
1-5 years
1-5 years experience
Apply By
17 Jun' 24
Posted 3 weeks ago

About the job

Key Responsibilities:

1. Develop comprehensive Standard Operating Procedures (SOPs) documenting client onboarding, progress tracking, and engagement processes
2. Conduct onboarding calls with clients to ensure an understanding of program structure, expectations, and available resources
3. Schedule and conduct regular 1-1 calls with clients to review progress, address challenges, and provide personalized support and guidance
4. Establish processes for reviewing client workbooks and assignments, collaborating with the coaching team to provide detailed feedback and recommendations for improvement
5. Research and compile job opening lists tailored to each client's profile and preferences, ensuring access to relevant opportunities from various sources
6. Implement and maintain a system for tracking client progress throughout the program, documenting milestones, and identifying areas for improvement
7. Collect and document client feedback regarding program content, coaching sessions, and overall experience to drive continuous improvement
8. Serve as a Call Setter to schedule and confirm 1-1 new lead calls, maximizing conversion opportunities and maintaining a steady flow of new clients into the program
9. Assist in managing the sales pipeline by maintaining a database of leads, scheduling follow-up calls, and tracking conversion rates
10. Identify and reach out to HR consulting companies for potential collaboration opportunities, facilitating partnerships to enhance clients' interview opportunities
11. Manage the LinkedIn Group, approving new members, moderating posts, and fostering community engagement to encourage discussions and sharing of referrals

Skill(s) required

Online Teaching Research and Analytics Sales
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Bachelors degree in Business Administration and Human Resources, or related field

2. 1+ years of experience in customer success, HR consulting, or related roles, preferably within the analytics industry

3. Excellent communication skills in English and Hindi, both verbal and written

4. Strong organizational abilities and attention to detail

5. Proficiency in using technology platforms such as Excel, Google Sheets, and LinkedIn

6. Ability to work independently and adapt to a dynamic remote work environment


Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Number of openings


About Japnaam Kochar

Japnaam Kochar has 2+ years of experience in building and hacking sleep habits for working professionals from global brands like Google, ExxonMobil, HDFC, Mobikwik, and many more. Previously, Japnaam was leading product analytics for the order communications of Walmart in Canada and Mexico along with running a potentially 6 figure coaching business.

Japnaam's mission for 2022 is to help 1000+ working professionals, managers, coaches, and entrepreneurs in understanding themselves better so that they can consciously choose the right habits to achieve their goals and dream lifestyle. Japnaam conducts a 14-day morning remastered Immersion so as to help working professionals become 3x productive by having an amazing sleep every night. So they can become one of the few people that actually live the extraordinary life that they desire!
Activity on Internshala
Hiring since October 2022
2 opportunities posted
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