Remote Customer Service Associate Job at Arcatron Mobility Private Limited
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Customer Service Associate

Arcatron Mobility Private Limited

Work from home

Start date
Starts Immediately
₹ 2,50,000 - 3,00,000 ₹ 2,50,000 - 3,00,000 /year
0-2 years
0-2 years experience
Apply By
13 Jun' 23
Posted 3 weeks ago
About Arcatron Mobility Private Limited
Arcatron Mobility Private Limited is making innovative devices for improving the lives of the elderly and the mobility impaired. We focus on uniquely solving unmet needs. Our mission is to 'use technology to empower our focus for consumers to lead a more active and safer lifestyle'.
Activity on Internshala
Hiring since March 2023
66 opportunities posted
3 candidates hired
About the job
Key responsibilities:

1. Monitor social media channels (Facebook, Instagram, etc.) for customer inquiries and complaints
2. Respond to customer inquiries and complaints in a timely and professional manner
3. Provide accurate and complete information to customers
4. Escalate issues to the appropriate team members when necessary
5. Track and document customer interactions and feedback
6. Collaborate with the customer service and marketing teams to improve the customer experience
7. Stay up-to-date with social media trends and best practices
8. Provide feedback to the team on ways to improve the social media customer service process
9. Talk to customers and resolve issues

Note: Flexible working hours/9 hours shift.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office
Earn certifications in these skills

Annual CTC: ₹ 2,50,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Number of openings

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