Customer Service Associate Job (Remote)

MyFitSoul Technologies Private Limited is looking for a passionate customer service associate to join our dynamic team! As a key member of our customer service department, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction.

Key responsibilities:

1. Work closely with our customers as well as other members of the customer support team.
2. Communicate with the sales, technical, and product teams to ensure flawless execution of this support.
3. Maintain superb verbal and written communication and handle a variety of tasks and projects at once.
4. Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams.
5. Communicate with customers via call, real-time online chat, web tickets, and email.
6. Replicate reported customer issues and provide details for the escalation.

Note:

1. Weekends are working, you will be getting one week off (rotational) per week on the weekdays.
2. Shifts are rotational and 8 PM to 3 AM is the last shift, shifts might change weekly (no excuses will be entertained between your allotted shifts) while working from home.
3. Office time will be 12 pm to 9 pm.
4. 9 hours working with a 1-hour break and sometimes stretching for some time
5. It's a combination of both calling and email support where you will have to call the customer and merchants for a better understanding
6. You will not be entitled to any leave for the first three months unless there is an extreme emergency

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