We are seeking a 'Customer Support Manager' to lead our support team and ensure excellent service for SPICE users. You will oversee customer interactions, solve problems efficiently, and manage a team that helps users navigate our app smoothly.
Key Responsibilities:
1. Lead and manage the customer support team to provide timely, helpful responses.
2. Create support documentation and resources to assist users.
3. Resolve customer issues by liaising with product and tech teams when needed.
4. Monitor support metrics and continuously improve the user experience.
Annual CTC: ₹ 8,00,000 - 11,00,000 /year
The Content Co. is a B2B startup offering specialized content services to enhance business communication. We craft blogs, manage social media, and produce multimedia to elevate brand visibility and engagement. Let us empower your business with strategic content solutions.
Our product Spice is a finance management app created for Gen Z.
