Customer Service Executive Job (Remote)

Key responsibilities:

1. Champion communication across diverse channels including email, social media, and WhatsApp, providing comprehensive customer assistance
2. Seamlessly collaborate with cross-functional teams to cater to customer requirements, swiftly resolve concerns, and elevate the overall customer journey
3. Uncover patterns, insights, and opportunities for service enhancement by meticulously evaluating customer feedback and data
4. Display adeptness in using e-commerce platforms and ticketing systems, streamlining customer interactions, and optimizing support workflows
5. Take charge of escalated customer inquiries or grievances, ensuring that timely and satisfactory resolutions are achieved

Channels:

1. Utilize email communication to promptly address customer inquiries and concerns, delivering accurate and helpful responses
2. Proactively engage with customers on social media platforms, transforming comments, messages, and mentions into opportunities for positive brand interactions
3. Leverage WhatsApp as a personalized communication avenue, catering to customer queries and orders in a convenient and efficient manner

Qualifications:

1. Hold a Bachelor's degree in Business or a related field
2. Demonstrate 1-2 years of hands-on experience in steering customer service operations within the e-commerce domain
3. Possess a deep understanding of e-commerce intricacies, consumer behaviors, and industry dynamics
4. Exhibit exceptional communication skills and a natural ability to foster harmony within diverse teams
5. Showcase fluency in e-commerce platforms, ticketing systems, and tools essential for efficient customer service functions
6. Demonstrate an innate problem-solving orientation, with the capability to troubleshoot complex customer issues effectively
7. Embrace a customer-centric mindset and unwavering dedication to curating unparalleled customer experiences

If you are equipped with these qualifications and are excited about making a meaningful impact within an e-commerce startup, we encourage you to apply for this role. Join our team and contribute to shaping extraordinary customer experiences in the dynamic realm of online shopping.

Note: Flexible working hours/9 hours shift.

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