Customer Service Executive Job (Remote)

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Customer Service Executive

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
1-2 years
1-2 years experience
Apply By
7 Apr' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Providing exceptional customer service to B2B SaaS product users
2. Addressing customer inquiries, concerns, and issues promptly and professionally
3. Assisting customers with product onboarding, setup, and troubleshooting
4. Offering technical support and guidance on product features and functionalities
5. Collaborating with internal teams to resolve complex customer issues effectively
6. Conducting product training sessions and webinars for clients as needed
7. Gathering customer feedback and insights to enhance product usability and satisfaction
8. Managing and maintaining accurate customer records and communication logs
9. Proactively identifying opportunities to upsell or cross-sell additional product features or services
10. Ensuring high levels of customer satisfaction and retention through proactive communication and support

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

Computer Science graduates (BCA/MCA/B.Tech).

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

1

About Dzylo

Dzylo is a company on a mission to help owners of interior & construction businesses scale their own brand. We have built the "Dzylo One Software" to help manage the complexities of interior business. Dzylo wants to thank their existing customers for their commitment to solving problems of interior businesses with technology and invites potential applicants to join the Dzylo family to help scale interior businesses and contribute to India's goal of achieving a 7 trillion economy by 2030.

Dzylo provides a full-stack technology platform enabling design studios & construction firms through software tools & process mechanisms. With a data-driven approach, we see the opportunity of enabling a big chunk of unorganized players in this industry through comprehensive technology solutions through which they can provide enhanced customer experience with their existing skill set with much more efficiency and lesser overheads.
Activity on Internshala
Hiring since July 2022
39 opportunities posted
18 candidates hired
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