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Customer Service Executive Job (Remote)

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Customer Service Executive

Zouk

Work from home

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,04,000 ₹ 2,04,000 /year

Experience

1-3 years

1-3 years experience

Apply By

5 Jan' 25

Posted 3 weeks ago

Job

376 applicants

About the job

We are looking for a Customer Experience Executive who can interact with Customers and coordinate with the different teams to provide a solution with empathy.

Key responsibilities:

1. Respond to customer queries across all support channels promptly.
2. Coordinate with our Operations Team to ensure proper dispatch of packages.
3. Ensure a smooth delivery experience, by working with our delivery partners.
4. Ensuring the customer has a positive experience with the brand.
5. Prepare basic reports in Excel to analyze the performance
6. We hope that this person can grow their career with us and learn different parts of the business in the coming years.

Skill(s) required

CRM English Proficiency (Spoken) English Proficiency (Written) MS-Office

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

An ideal candidate would be someone with the following:

1. Excellent Verbal & Written Communication skills.

2. Good analytical skills and familiarity with working with Excel.

3. Passionate about Customer Support.

Salary

Annual CTC: ₹ 2,04,000 /year

Number of openings

About Zouk

Website

Zouk is a D2C brand for bags, wallets & accessories. We sell them via our website as well as platforms like Amazon, Myntra, etc. Two things that are core to the brand-we are a 100% vegan brand and we are proudly Indian-not just because we make the products in our facility in Mumbai but also because it's very Indian in its look and feels.

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Hiring since December 2024

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