Customer Service Specialist Job (Remote)

Are you a customer service superstar with excellent English proficiency and a knack for using MS-Excel and CRM systems? Skillmate is looking for a talented Customer Service Specialist to join our dynamic team!

Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
2. Utilize MS-Excel to track and analyze customer interactions and feedback.
3. Input and update customer information in our CRM system accurately and efficiently.
4. Resolve customer complaints and issues in a timely and effective manner.
5. Collaborate with other team members to ensure seamless customer experience.
6. Identify opportunities for process improvement and provide feedback to management.
7. Stay up-to-date on product knowledge and company policies to better assist customers.

If you have a passion for helping customers and possess the necessary skills to excel in this role, we want to hear from you! Apply now and join the Skillmate family.

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