As a Customer Success Associate at AnthroFi, you'll play a pivotal role in ensuring our customers derive maximum value from our products and services. You'll serve as the primary point of contact for customers, providing support, guidance, and personalized solutions to address their needs. If you're passionate about helping others succeed and thrive in a fast-paced, collaborative environment, we want to hear from you.
Key responsibilities:
1. Build strong, long-lasting relationships with customers through proactive engagement and personalized support
2. Serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions
3. Onboard new customers and guide them through the setup process to ensure a seamless experience
4. Conduct regular check-ins with customers to gather feedback, address concerns, and identify opportunities for improvement
5. Collaborate with cross-functional teams, including product, engineering, and sales, to advocate for customer needs and drive product enhancements
6. Develop and maintain a deep understanding of AnthroFi products and services to effectively educate and empower customers
7. Track and analyze customer engagement metrics to measure success and identify areas for optimization
1. Candidates with minimum 1 years of experience.
1. Bachelor's degree or equivalent experience in Business, Communication, or related field
2. Previous experience in customer service, account management, or related roles preferred
3. Strong communication and interpersonal skills, with a customer-centric mindset
4. Ability to multitask and prioritize in a fast-paced environment
5. Empathetic and proactive approach to problem-solving
6. Familiarity with CRM software and support ticketing systems is a plus
7. Passion for technology and financial services, with a desire to help others succeed
Annual CTC: ₹ 6,00,000 - 10,00,000 /year
Anthrofi is a recruitment services firm that specializes in early careers. We offer a unique solution that leverages our expertise in data-driven solutions and social anthropology to curate the best talent pool for our clients.
