Customer Success Coordinator Job (Remote)

Actively hiring
Customer Success Coordinator

Work from home

Start date
Starts Immediately
₹ 3,50,000 - 4,50,000 ₹ 3,50,000 - 4,50,000 /year
1-2 years
1-2 years experience
Apply By
13 Jun' 24
Posted 3 weeks ago

About the job

Key responsibilities:

1. Drive product adoption, and user engagement, and provide appropriate and timely customer feedback to relevant internal stakeholders
2. Build customer trust by understanding their requirements and satisfactorily addressing them based on sound product and industry knowledge
3. Drive product adoption and usage throughout the customer/user lifecycle
4. Perform regular customer health checks to keep tabs on product usage, identify gaps in User Engagement, and help resolve them by collaborating with relevant stakeholders
5. Create and execute relevant training programs/collaterals to educate customers on the products and features
6. Represent the voice of the customer and provide feedback to sales, support, and product teams
7. Identify opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)


1. Minimum 1 year of experience in customer-facing roles, preferably in the Ed-tech or publishing industry
2. Bachelor's degree or equivalent
3. Fondness for engaging with customers
4. Excellent spoken and written English skills
5. Excellent listening, negotiation, and communication skills
6. Excellent organizational skills
7. Excellent telephone etiquette and willingness to engage with customers and users in person, by phone, or digitally
8. Proficiency in Microsoft Office and Google Suite
9. Additional Skills: Experience using Customer Management Tools (like CRM and Customer support tools, etc.)

Why Join Us:

1. Be a part of our growth story as we aim to take a leadership position in international markets
2. Opportunity to manage and lead global teams and a channel partner network
3. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
4. Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, and required work infrastructure support

Skill(s) required

Client Relationship Effective Communication Employment engagement English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Prior experience in customer success or customer-facing roles

2. Experience in edutech or library/publishing Industry

3. Open to travel atleats 5-10 days in a month


Annual CTC: ₹ 3,50,000 - 4,50,000 /year


5 days a week Health Insurance

Number of openings


About Eclat Engineering Pvt Ltd

At Eclat, we believe that technology can make a big difference to a world dependent on access to knowledge. In our current avatar, we are solving eContent discovery and access challenges that the research community and students face while pursuing their research and education. Using technology, we also help librarians drive user engagement and take informed decisions on which content providers to work with. We are present in 60+ countries and work with 2000+ institutes including Fortune 500 companies: premier academics and research institutes like AIIMs, ISB, IIMs, IITs, NTU Singapore, and institutions in Japan, S.E. Asia, the Middle East, Africa, and Latin America.
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Hiring since March 2024
3 opportunities posted
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