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Customer Success (Non Voice Process) Fresher Job (Remote)

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Actively hiring

Customer Success (Non Voice Process)

Astrotalk

Work from home

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year

Experience

0-2 years

0-2 years experience

Apply By

11 Apr' 23

Posted 3 weeks ago

Fresher Job

570 applicants

About the job

Key responsibilities:

1. Handle customer queries on chat and e-mails
2. Identify and assess customers' needs to achieve satisfaction
3. Educate current and potential customers with product and service information
4. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
5. Follow communication procedures, guidelines, and policies
6. Take the extra mile to engage customers

Requirements:

1. Preference will be given to those with co-curricular participation

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Salary

Probation:

Duration: 3 months

Salary during probation: ₹16,000 - 18,000 /month

After probation:

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Health Insurance

Number of openings

About Astrotalk

LinkedIn page

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and talk to them about anything. The subject could be anything from marriage or love life to career or health.

Activity on Internshala

Hiring since January 2021

1352 opportunities posted

168 candidates hired