Customer Support Executive Job (Remote)

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Customer Support Executive

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
1-5 years
1-5 years experience
Apply By
8 Jun' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Respond promptly and professionally to customer inquiries via various channels including disputes, reviews, emails, and live chat
2. Provide accurate and comprehensive information about the product, addressing customer questions, concerns, and technical issues
3. Guide customers in understanding the features and functionalities of the software, offering step-by-step instructions and troubleshooting assistance
4. Diagnose and troubleshoot technical problems reported by customers, providing solutions or escalating to the appropriate teams when necessary
5. Record and maintain detailed and accurate customer interaction records in the CRM system
6. Collaborate with cross-functional teams, including the product development and sales teams, to resolve complex customer issues and ensure a seamless customer experience
7. Identify opportunities to improve customer support processes and provide feedback to the management team
8. Stay up-to-date with product knowledge and industry trends to effectively address customer queries
9. Follow customer support guidelines and procedures to maintain service quality standards
10. Strive to achieve individual and team performance metrics and targets, including customer satisfaction ratings, response time, and issue resolution

Skill(s) required

CRM English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

1

About Driptor

Driptor is here to boost your lead generation by more than 50%. The auto-pilot is geared to accelerate your growth to greater heights by interacting with your niche audience, sending scheduled messages, and tracking their responses.
Make your outreach hyper-personalized.

Activity on Internshala
Hiring since October 2023
7 opportunities posted
1 candidate hired
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