Customer Support Representative Job (Remote)

Key Responsibilities:

1. Order Confirmation: Contact customers promptly after they place orders on the website. Verify order details, including items ordered, quantities, and special instructions.

2. Address Verification: Confirm the customer's delivery address and ensure accuracy to prevent delivery issues. Update any incorrect or incomplete address information in the system.

3. Customer Interaction: Provide a friendly and professional customer experience during all interactions. Answer any questions the customer may have about their order or delivery process.

4. Issue Resolution: Identify and address any potential issues or discrepancies with orders. Escalate complex issues to the appropriate department or manager as needed.

5. Documentation and Reporting: Maintain detailed and accurate records of customer interactions, confirmations, and any changes made to orders. Generate and submit daily reports summarizing confirmed orders and any notable issues encountered.

6. Coordination with Delivery Team: Communicate confirmed orders and address details to the delivery team to ensure smooth delivery operations. Follow up with the delivery team to address any delivery-related concerns raised by customers.

7. Feedback Collection: Collect feedback from customers regarding their ordering and delivery experience. Share insights and suggestions with the team to improve service quality.

8. Compliance and Policy Adherence: Adhere to company policies and procedures during all customer interactions. Ensure compliance with data protection and privacy regulations when handling customer information.

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