A US-based automotive parts business is seeking an experienced customer support representative to join our remote team. You will be responsible for providing support to customers via emails, chats, and phone calls, helping them with product inquiries, order status updates, and issue resolution. The ideal candidate will have a strong background in the automotive industry (minimum 3 years of experience), be self-sufficient in using their own equipment, and possess excellent English communication skills.
Key Responsibilities:
1. Respond to customer inquiries through email, live chat, and phone in a professional and timely manner.
2. Assist customers with automotive parts inquiries, order tracking, and resolving order-related issues.
3. Ensure customer satisfaction by handling complaints and providing effective solutions.
4. Collaborate with other departments when necessary to resolve complex issues.
5. Maintain accurate and detailed records of customer interactions and transactions.
6. Continuously improve knowledge of our automotive products to offer the best support.
Why join us?
1. Work from the comfort of your home.
2. Competitive salary paid directly to your bank account.
3. Opportunities for career growth.
4. Engage in a fast-growing automotive eCommerce business.
Position details:
1. Job Type: Remote contractual/consultant position.
2. Work Schedule: 6 days a week, 8 hours a day (US time zone).
3. Compensation: Competitive monthly salary, paid directly to your bank account.
Benefits:
1. Work from home.
2. Opportunities for growth and advancement.
Important notes: This is a remote contractual position where you will handle your own taxes and labor laws compliance. If you have the automotive expertise and the ability to provide top-notch customer support, apply today and grow with us!
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Newparts.com was founded in 2011 by a group of like-minded car enthusiasts, mechanics, and technicians. Our goal was to create a place where DIY enthusiasts could go and find any part they needed for their projects.
In other words, we wanted to build the type of online parts store that we as enthusiasts needed but didn't have access to. As our business grew, so did our offer. As of right now, our catalog is packed with a wide range of OEM, Genuine, and aftermarket products.
